Job Description

Job Description

We are actively seeking a Systems Engineer with a minimum of 6 years of experience and a degree in computer science or computer engineering.

Required Skills

• Work in an enterprise IT environment with specific tasks related to Voice

• Collaborate with network engineering and other telecom engineers in integration activities involving telephony or call center

• Assist in the design, testing, and deployment of new voice infrastructure

• Support implementation of next-generation voice technologies

• Participate in the system security accreditation process

• Provide certificate management support for secure systems

• Assist with system upgrades, patching, and configuration

• Support new site voice system standups

• Support call center technology deployments, user training, and transition planning

• Contribute to call routing and trunking design within enterprise voice platforms

• Attend meetings with internal teams and clients to gather and understand voice system requirements

• Monitor compliance with established standards, policies, and procedures

• Gain hands-on experience with secure voice devices (e.g., VoIP phones, STEs, Viper) and infrastructure components (e.g., PBXs, encryption devices, call management servers)

• Learn to provide Tier 4 engineering support under supervision

• Learn and support platforms such as Skype for Business, Avaya Communication Manager, and other enterprise call center technologies

Desired Skills

• Linux

• SIP signaling and call flows

• Secure Real-Time Transport Protocol

• SIP

• TCP/IP

• H.323

• DNS

• DHCP

• RTP

Certifications

• MCSE certification

• A+ certification

• Network+ certification

• CCNA, CCNP, ITIL, CCIE, HP, CCVP, CCDP, CATE, R&S

• Cisco Voice certifications

• Juniper certifications

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